Last Updated: Jan 2026

At Vertex, we respect and protect your privacy. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your personal data when you interact with our website ("Website") and use our services. This Policy applies to users in the MENA (Middle East and North Africa) region and complies with the local data protection and privacy laws of the region.

By using our website and services, you consent to the practices described in this Policy. Please read it carefully to understand how we treat your data.

1. Information We Collect

We collect and process personal data during your interaction with our website and services. This data can be collected directly from you, automatically through your use of the Website, and in some cases, from third-party sources.

Types of Personal Data We Collect:

Identification Data: Name, email address, phone number, company name, job title, and any other information you provide to us.
Technical Data: IP address, browser type, device information, operating system, and details of your usage of our website (such as time spent, pages visited, etc.).
Usage Data: Information on how you use our website, such as your browsing behavior, clicks, preferences, and patterns.

Special Categories of Data:

We do not collect sensitive personal data (such as health data, racial or ethnic origin, political opinions, or religious beliefs) unless explicitly required for specific services, with your consent.

2. How We Collect Your Information

We collect information through:

Direct Interaction: When you fill out forms on our website, request services, or contact us for support or inquiries.
Automated Technologies: Through cookies, web beacons, and other tracking technologies to collect data automatically when you interact with our website.
Third-Party Sources: From third parties such as business partners, social media platforms, or advertising networks, if you interact with us through those channels.

3. How We Use Your Information

We use your information for various purposes, including:

Providing Services: To deliver and improve the services we offer, such as IT consulting, custom software development, and staff augmentation.
Customer Communication: To respond to your inquiries, provide customer support, and keep you informed about our products, services, and promotions (with your consent).
Website Functionality: To enhance your browsing experience, analyze trends, track website performance, and customize your interaction with the Website.
Legal and Regulatory Compliance: To comply with legal obligations and meet the regulatory requirements in the MENA region.
Marketing: To send you relevant promotional offers, updates, and newsletters. You can opt out of marketing communications at any time.

4. Sharing Your Information

We respect your privacy and only share your data in the following circumstances:

Service Providers and Partners

We may share your data with trusted third-party providers (such as payment processors, cloud storage providers, and hosting services) who assist in delivering our services. These third parties are obligated to protect your data and use it only as necessary to provide services to us.

Legal Compliance

We may disclose your data if required by law or in response to valid legal requests, including complying with applicable data protection laws or responding to lawful requests by public authorities (such as national security or law enforcement).

Business Transfers

If Vertex undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. In such cases, you will be notified of any change in ownership or use of your personal data.

5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law or for legitimate business purposes. Once your data is no longer required for these purposes, we will either delete or anonymize it securely.

6. Your Rights Regarding Your Personal Data

As a data subject, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request correction.
Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data, subject to legal limitations.
Right to Object: You have the right to object to the processing of your data for direct marketing purposes or when the processing is based on legitimate interests.
Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format to transfer to another service provider.

To exercise any of these rights, please contact us using the contact details provided below.

7. Security of Your Information

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction. These measures include encryption, firewalls, secure servers, and access controls.

However, no data transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee the absolute security of data transmitted to our website.

8. International Data Transfers

As part of our operations, your personal data may be transferred to servers outside the MENA region. We ensure that such transfers are compliant with relevant data protection laws and take the necessary measures to protect your data, such as contractual agreements with third-party service providers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make updates, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically for any changes.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal data, please contact us at:

Email: [email protected]

Address: 14301 E Tennessee Ave Unit 102, Aurora, CO 80012